First Aid: Some Principles and Actions for Resolving Team Conflicts

Productivity, communication and emotions are different facets of the same thing. Resolving emotional issues with individual team members and within the team as a whole is the most sustainable way to effect positive change. Based on 20+ years of experience in communications coaching, I present some general principles and concrete actions steps to help you level up team communication with your own teams and your customers’. Participants learn principles and hands-on action steps to improve team communication and, in consequence, productivity. We’ll talk though at least one of the participants’ issues during the workshops and take steps to resolve it.

To prepare, you might want to read this article.